KIDaccount Parent App Support

Stay Informed & Manage Your Child's Dismissal with the KIDaccount Parent App

The KIDaccount Parent App offers a secure and convenient way for parents and caregivers to stay informed about their child’s school dismissal. Manage dismissal and pick-up access with ease using KIDaccount’s digital ID. 

How to Use the KIDaccount Parent App

 

⚠️ Trouble Registering?

 

PLEASE CONTACT THE SCHOOL DIRECTLY FOR ALL APP RELATED QUESTIONS.  THANK YOU! 


If you’re unable to complete registration, it may be due to a data conflict (such as a missing email address or a duplicate email address used for multiple contacts in the school’s system).


Please contact your school directly to confirm that your contact information is up to date and that your email is unique to your account.

 Secure Access to Dismissal Information:

  • Easily access crucial dismissal and pick-up information.
  • Share digital ID access with authorized individuals.

Digital KIDaccount Cards:

  • Access digital KIDaccount cards with a click on your phone.
  • No longer a need for physical cards* means no more scrambling in the pick up line for your card.

*Your current physical ID cards will also continue to scan in the carline

KIDaccount Parent App Dismissal Information and Digital ID

 Real-Time Notifications:

  • Receive push notifications every time your child’s dismissal method changes.
  • Get alerts when your child is picked up, loaded on bus or roll called into Afterschool.

Emergency Contacts :

  • Share digital KIDaccount cards for pickup with your child’s emergency contacts. 
  • It is important to ensure all authorized pick-up contacts are up to date with the school. 

Download the KIDaccount Parent App from both the App Store and Google Play store by searching “KIDaccount” or by scanning the respective QR codes below. 

Frequently Asked Questions (FAQs)

How do I download the KIDaccount Parent App?

You can download the KIDaccount Parent App from both the App Store and Google Play store by searching “KIDaccount”. 

  • To download from the App Store, click here
  • To download from the Google Play store, click here
Why does it say my email is not associated with any student?

If you receive the error message that says, “This email is not associated with any student” when you are attempting to create an account, it likely means you are trying to login too early. It is important to note that you may not have access to your school’s KIDaccount Parent App until 2-3 days before the start of the school year. Please try again closer to school start. 

It is critical to have updated email on file with your school.  This Email is needed to be able to create an account on the app that is connected to your child. 

 

Why can't I see any of my child's secondary contacts in the app?

If you are not seeing any of your child’s secondary contacts on your app, please verify with your school that the Secondary’s contact name in the KIDaccount system. 

If the school has verified the contact in KIDaccount, but they are still not showing up on your app, please try to log out and log back into the app.

 

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