KIDaccount Parent App Support

KIDaccount Parent Support

Stay Informed & Manage Your Child's Dismissal with the KIDaccount Parent App

The KIDaccount Parent App offers a secure and convenient way for parents and caregivers to stay informed about their child’s school dismissal. Manage dismissal and pick-up procedures with ease using KIDaccount’s digital ID. For help, please review the FAQs below or contact us for additional support.

Important Information!

You may not have access to your school’s KIDaccount Parent App until 2-3 days before the start of the school year.

If you attempt to register early, you will receive the following error message that claims the mobile number is not associated with any student. If you receive this message, please try again closer to the start of school.

Download the KIDaccount Parent App from both the App Store and Google Play store by searching “KIDaccount” or by scanning the respective QR codes below.

Key Parent App Features:

Secure Access to Dismissal Information:

Easily access crucial dismissal and pick-up information.
Share digital ID access with authorized individuals.

Digital KIDaccount Cards:

Access digital KIDaccount cards with a click on your phone.
No longer a need for physical cards* means no more scrambling in the pick up line for your card.

*Your current physical ID cards will also continue to scan in the carline

Real-Time Notifications:

Receive push notifications every time your child’s dismissal procedure changes.
Get alerts when your child is picked up, including by whom.

Emergency Contacts :

Share app information with your child’s emergency contacts.
It is important to ensure all authorized pick-up contacts are up to date with the school.

How to Use the KIDaccount Parent App

Frequently Asked Questions (FAQs)

How do I download the KIDaccount Parent App?

You can download the KIDaccount Parent App from both the App Store and Google Play store by searching “KIDaccount”.

To download from the App Store, click here.
To download from the Google Play store, click here.

Why does it say my mobile number is not associated with any student?

If you receive the error message that says, “This mobile number is not associated with any student” when you are attempting to create an account, it likely means you are trying to login too early. It is important to note that you may not have access to your school’s KIDaccount Parent App until 2-3 days before the start of the school year. Please try again closer to school start.

It is critical to have updated email and cell phone numbers on file with your school. These items are needed to be able to create an account on the app that is connected to your child. Secondary contacts must have a cell phone number on file to access the app.

If you are still receiving this message after school has started, please contact customer service at customerservice@kidaccount.com.

Why can't I see any of my child's secondary contacts in the app?

If you are not seeing any of your child’s secondary contacts on your app, please verify with your school that the contact name and cell phone number is in the KIDaccount system.

If the school has verified the contact and active cell phone number are in KIDaccount, but they are still not showing up on your app, please try to log out and log back into the app.

If they still do not appear, please contact customerservice@kidaccount.com. Please include the district name, school name, student name, and missing contact in your email.