KIDaccount User Guides & Training Videos
Please check with your administrator or technology department to determine which of the below login methods you are using.
Frequently Asked Questions (FAQs)
General
There are two ways you can log in to KIDaccount, through Google SSO or Standard Login. Please ask your administrator or technology department which one you are using.
To reset your password, please follow the below steps.
- Go into “Admin” and then click “Manage Staff”.
- Search for the last name of the account you wish to reset the password for using the search bar at the top of the screen.
- Click on “Modify Account”.
- Click on “Reset Password”
- Set the new password.
If you have any other questions, please email customerservice@kidaccount.com or call 833-552-1855.
- If your school is sending data to KIDaccount through a nightly sync, first enter the student information in your Student Information System (SIS). The student will automatically appear in the KIDaccount system the morning after your nightly sync.
- If your school is not sending data to KIDaccount through a nightly sync, go to the student module and press “Add Student”.
- If your school is sending data to KIDaccount through a nightly sync, you should receive a pop-up box asking you to review the changes waiting to be made in KIDaccount.
- If you are expecting changes and do not see the pop-up box, please contact customer service at customerservice@kidaccount.com or call 833-552-1855.
Please review this guide for additional help:
- The system will automatically log you out if there is no activity for 60 minutes.
- Your district may also have a shorter time-out setting that could log you out due to inactivity. If that is not the case, please contact customer service at customerservice@kidaccount.com or call 833-552-1855.
- If you create a student schedule that includes the current day, you also need to manually change the dismissal method for the current day ONLY, even though the change is reflected on the calendar in blue.
- To change today’s dismissal method, follow the daily change instructions and it will appear on the calendar in red and be displayed on the teacher’s page. Once the sync takes place overnight, the new schedule will be in effect.
- If your school information system is sending data to KIDaccount through a nightly sync, administrators must approve the addition of the student in KIDaccount.
- Once the student is approved, they are loaded into the school’s KIDaccount database with their corresponding student ID.
- During the next sync process, the student contacts are matched to the student ID in the KIDaccount system.
KIDaccount will sync with the district SIS each night.
Each morning KIDaccount will search for any discrepancy between your SIS and KIDaccount. If there are any discrepancies, KIDaccount will display an alert and allow you to choose to keep KIDaccount data as it is or change it to match your SIS. If the SIS data is inaccurate, make the appropriate changes to resolve the issue and eliminate the morning alert.
Visitor Management
No. A touch screen is helpful to allow a visitor or student to simply touch the screen to select an icon, but a mouse will work just as well. If your district chooses to require a signature, the visitor will need to sign their name with the mouse rather than their finger or a stylus.
No. A camera is only required if your district requires capturing a visitor image and printing it on their badge.
The requirements are minimal because KIDaccount is a browser-based application. KIDaccount will email you the latest version of recommended specifications.
Carline & Dismissal Management
While on the carline camera page:
- Tap the Aa in the address bar.
- In the drop down, go to website settings.
- Under Allow KIDaccount.net to Access, choose camera and allow.
WIFI or any cellular service is required to communicate with the card reader in the carline. The extent of the service will be determined by the length and location of your carline.
Many different devices will read the barcode on the pick-up card. We recommend using an iOS device. However, a simple handheld scanner linked to a tablet/smartphone or computer will also capture the barcode information. The link may be through a hardwire or blue tooth when available.
Parent App
You can download the KIDaccount Parent App from both the App Store and Google Play store by searching “KIDaccount”.
- To download from the App Store, click here.
- To download from the Google Play store, click here.
If you receive the error message in the Parent App that says, “This mobile number is not associated with any student” when you are attempting to create an account, it likely means you are trying to login too early. It is important to note that you may not have access to your school’s KIDaccount Parent App until 2-3 days before the start of the school year. Please try again closer to school start.
It is critical to have updated email and cell phone numbers on file with your school. These items are needed to be able to create an account on the app that is connected to your child. Secondary contacts must have a cell phone number on file to access the app.
If you are still receiving this message after school has started, please contact customer service at customerservice@kidaccount.com.
If you are not seeing any of your child’s secondary contacts on your app, please verify with your school that the contact name and cell phone number is in the KIDaccount system.
If the school has verified the contact and active cell phone number are in KIDaccount, but they are still not showing up on your app, please try to log out and log back into the app.
If they still do not appear, please contact customerservice@kidaccount.com. Please include the district name, school name, student name, and missing contact in your email.
HallPass Management
A kiosk will remain active all day as long as the device does not power down or go to sleep. We also recommend keeping that device in “full screen” mode to prevent someone from closing the browser window which would also require you to generate a new kiosk code.